CANCELLATION POLICY

Once the reservation is made through the web engine, you will receive an email confirming its validity with all the corresponding information.

If you wish to change the reservation date or the number of guests, your request will be answered as long as it is made at least before the agreed time, and if there are places available. You can carry out the process by calling the restaurant phone

We inform you that days before the date and time reserved, you will receive an email and sms where you must reconfirm or cancel the reservation on the links that are enabled for this purpose, if they exist.

Only once the reservation is reconfirmed by you from the email or sms, will your reservation be fully confirmed.

If you prefer, you can carry out the confirmation by calling the restaurant phone before the reservation date.

In the event that diners do not show up, there is no notice on their part or they do not cancel a minimum of hours in advance of the reserved time, the corresponding amount per person would be charged, in case the reservation carries a policy of associated cancellation.

Therefore, at the time of making the reservation, and in order to be able to guarantee it, the data of a credit card will be requested.

We wait for you.

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The clauses of the reservation conditions of the WEBSITE: https://enigmaconcept.es , of which ENIGMA RESTAURACION, SL, hereinafter, ENIGMA , is the administrator , with CIF: B-66754623 , and address: SEPULVEDA, 38-40 , CP: 08015 , City: BARCELONA , Province of: BARCELONA , regulate the online marketing of reservations for the activities of our establishment.

Consent of the interested party: By registering on this website, the user gives their consent to the processing of their personal data, accepting the conditions of the reservations displayed, which will be through a “ Check Box or Button”, on the REGISTRATION form of this website, and receive information related to ENIGMA activities and promotions .

Due to the content and purpose of the WEBSITE , people who want information must fill out the contact form , those who want to reserve to access the gastronomic proposals that we have and offer on this website, must fill out their information in the USER form /CUSTOMERS, your data will be incorporated into an automated file for your protection in application to, RGPD-EU-2016/679, the LOPD-3/2018, guarantee of digital rights, for electronic commerce the LSSI-Electronic Commerce-34/2002, with the update, 05/09/2023 , Directive 2011/83/EU, on consumer rights and Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary Laws , approved by the RD. 1/2007, last modified, 11/03/2022.

Consent of the minor: Article, 6, section, f, of the RGPD-EU-2016/679, and by the LOPD-3/2018, Guarantee of Digital Rights, in its article, 84, (protection of minors in Internet), that when the interested party is a minor under 16 years of age, they cannot give their consent for an online business to collect their personal data, their legal representatives (parents or guardians) being the ones who can do so on their behalf, except when the minor has At least 16 years of age, your consent will be lawful.

1. WEB CONTENT INFORMATION:

The WEBSITE : https://enigmaconcept.es , of which he is Administrator, ENIGMA , which has facilities in a magnificent multifunctional space, all of them equipped to be used together or individually, with formal dinners, presentations of products or services and celebrations with cocktails .

DOM PERIGNON space , in a small private room for small groups.

Enigma is above all a restaurant with seasonal products, beyond the four seasons of the year. We work month by month on the product of the markets and to these, we apply all the technical knowledge we have, always at the service of them , our clients.

In our gastronomic proposal we seek not only the quality of the ingredients but also the quality of the ideas. In ENIGMA, all the knowledge, technical background and experience that Albert Adrià has acquired throughout his many years of professional career is reflected .

2. MAKE RESERVATIONS:

To confirm a reservation, bank payment card details are required.

a.- The displayed prices indicated through this WEBSITE include VAT on reservations and products.

b.- To make a reservation you must select the day and time in the white boxes on this website, since the red ones are full days for diners and the black ones are staff rest days.

c.- ENIGMA , offers the option of reserving a private “ Dom Pérignon Table ” for 6 people with exclusive waiter and sommelier service with a tasting menu, to do so you must fill out the form and ENIGMA will contact the client for the management. of the reserve.

d.- For groups of eight or more people, it must be communicated at the time of registration in the reservation form , in this process and through registration you will be charged 240 euros per person, the rest on the reserved day after the service. restoration.

e.- If you want to reserve for 1 person, you must sign up for our waiting list since it is not possible to reserve through the reservation system.

f.- In the reservation process we have a tasting menu and three wine selections.

g.- If any diner has allergies or strong intolerances, they must notify ENIGMA , before making the reservation, by telephone; +34 616 696 322 , or email; info@enigmaconcept.es .

2.1. GIVE THE GIFT OF GASTRONOMY:

ENIGMA offers our clients/users the ability to give other people a gastronomic experience. ENIGMA , is Albert Adrià 's only restaurant in Spain.

You will have a unique space where you can enjoy the best cuisine accompanied by cocktails , great wines and champagnes and spectacular architecture.

To make a reservation you must enter your data and required information in the REGAL gastronomy form .

The “Give Gastronomy” vouchers will be valid for one (1) year from the date of purchase until the enjoyment of the experience at the Enigma Restaurant.

3. FORMALIZATION OF THE RESERVATION OR GIFT:

Once the reservation or gastronomic gift has been formalized, that is, with the acceptance of the reservation conditions and conditions of use website and confirmation in the REGISTRATION process , the administrator of the Web page, https://enigmaconcept.es , will send an email, SMS or other notification system to the USER/CUSTOMER, confirming the details of the reservation requested and accepted by means of a Code.

4. PAYMENT METHOD:

The USER/CUSTOMER will pay with the euro currency € , at the time of confirmation of the Gastronomic Gift.

To confirm a reservation, bank payment card details are required.

The USER/CUSTOMER must pay the corresponding amount of the gastronomic gift, through the payment system; CARD OF DEBIT , VISA, MASTERCARD , and others.

The USER/CLIENT must notify the website administrator of any improper or fraudulent charge in the payment system used, by email, info@enigmaconcept.es , or by telephone; +34 616 696 322 , in the shortest period of time possible so that the web administrator can carry out the appropriate procedures.

5. WEBSITE SECURITY MEASURES:

This WEBSITE , https://enigmaconcept.es , complies with the regulations, PCI-DSS ( Payment card Industry -Data Security Standard) mandatory compliance for all those websites that store, manage and process sensitive financial information such as bank card data.

The website: https://enigmaconcept.es , the website has the maximum security measures commercially available in the sector. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit to 256-bit algorithms, which ensure that it is only intelligible and understandable by the USER 's device and that of the WEBSITE.

6. WITHDRAWAL OR CANCELLATION OF THE RESERVATION:

The content of these web clauses act as proof of the reservation between ENIGMA and the user/client, in accordance with Royal Legislative Decree, 1/2007, in its article, 69, 71 and 76, Law 3/2014, March 27, articles. 71,104, 107 and 108, reservations made on this website may be canceled and the amount of the reservation refunded, provided that the USER/CUSTOMER notifies the website administrator of their intention to cancel it 72 hours in advance. , before the reserved day.

6.1. WITHDRAWAL OF THE RESERVATION:

The right of withdrawal or cancellation will not be applicable, in accordance with article 103 of Law 3/2014, when the following sections occur:

c) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

l) The supply of food services or related services, if the contracts provide for a specific date or period of execution (they provide for a specific day and time ).

6.2. CANCELLATION OF THE RESERVATION:

The website administrator will only accept cancellations that meet the following requirements:

a.- The cancellation of the reservation must be communicated to the website administrator 72 hours before the reservation is made.

b.- In the event that the cancellation occurs in less than 72 hours , a penalty of 240 euros per person will be charged .

c.- If the reason for the return is attributable to ENIGMA (the service is incorrect or incomplete, it is not what was reserved, etc.), the amount of the return will be refunded in application of article, 107.1, of the Law 3/2014.

To proceed with a cancellation, the following steps must be followed.

You must inform ENIGMA of the reservation as soon as possible within business days , and indicate that the reservation wishes to be canceled.

The administrator of the website accepts and processes cancellations, changes and withdrawals under the protection of local laws and the aforementioned EU Directive.

7. REFUND OF AMOUNTS:

ENIGMA website will manage the refund of the reservation amount and Regala Gastronomía, under the same system that was used for payment. The application of the refund to the USER/CUSTOMER 's account or payment card will depend on the payment system and the issuing bank.

8. APPLICABLE LAW AND ARBITRATION:

These terms and conditions of sale and use are governed by the Spanish legislation applicable on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of BARCELONA , the city of origin of, ENIGMA, owner of the WEBSITE, unless the law imposes another jurisdiction.

8.1. CONFLICT RESOLUTION:

By Law 7/2017, of November 2, in its Article, 40.5, by which Directive, 2013/11/EU, Regulation-EU-524/2013, of the European Parliament and of the Council is incorporated into the Spanish legal system , of May 21, in its Article, 5.1, relating to the alternative resolution of consumer disputes: Online dispute resolution platform : (click here).

9. PRIVACY POLICY:

ENIGMA, informs of the possibility of exercising the rights of access , rectification , opposition, suppression, limitation, and portability , these rights may be exercised by any means that leaves a record of their sending and receipt to the administrator of this website or to the email: info@enigmaconcept.es , providing a photocopy of your DNI or alternative documentation that proves your identity.

Date; 12/07/2023.

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LEGAL WARNING

In compliance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of these data and for which Directive 95/46 / EC (General Data Protection Regulation) is repealed, we inform you that in order to manage your reservation and send you commercial information about products and services, it is required that you provide us with certain personal data, and that these will be object of treatment and incorporated into the restaurant database. The marking of the corresponding Check-Boxes of the booking engine constitutes the express consent to the processing of personal data. In order to safeguard the security of your personal data, the technical and organizational security measures required in the General Data Protection Regulation 2016/679 of April 27, 2016 will be applied. The data that we request is adequate, relevant and strictly necessary for the purpose for which they are collected: manage your reservation and send you commercial information about your products and services. Likewise, it certifies us that all the information you provide us is true, truthful and relevant for the purpose for which we request them. At any time you may exercise your rights of access, rectification, cancellation, opposition, portability and forgetfulness provided by law according to the legally established procedure, by means of a signed document accompanied by a photocopy of the DNI addressed to the restaurant address, or by email to The e-mail address of the restaurant. We consider that if you do not cancel your personal data expressly from our database, you continue to be interested in continuing to incorporate them until the restaurant considers it.