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Reservation and ticket management for
  • restaurants
  • nightlife
  • groups
  • beach clubs
  • large events
  • chains
  • hotel’s F&B

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Designed for high expectations, made simple
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barceló hotels
melia hotels
barceló hotels
melia hotels
944M

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Integrations

The global solution that Hospitality deserves

Stars

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Stars

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Credit Card Application
Reservations with Prepayment
Online Gastronomy Store
Online Waiting Lists
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Restaurants

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Restaurants

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Online Reservations
Digital Reservation Book
Credit Card Application
Customer Database
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Large events

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Large events

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Online Ticket Sales
Online Gastronomy Reservations
Unified and Shared CRM
Marketing and Loyalty
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Nightlife

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Nightlife

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Online Ticket Sales
Guest Lists
Interactive Floor Plan for Reservations
QR Access Control
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Restaurant Groups

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Restaurant Groups

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Reservation Cross-Selling
AI for Answering Phone Calls
Unified and Shared CRM
Reports and Analytics
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Beach clubs

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Beach clubs

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Reservations with Minimum Spend
Online Ticket Sales
Interactive Map for Reservations
Variable Pricing Based on Demand
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Chain Restaurants

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Chain Restaurants

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Reservation Cross-Selling
AI for Answering Phone Calls
Unified and Shared CRM
Reports and Analytics
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Hotel F&B

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Hotel F&B

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Integrations with POS and PMS
Reservations for Concierges
Shift and Service Rotation
CRM, Marketing, and Loyalty
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Our solutions

The Technology center that will make the Hospitality Industry shine

CoverManager

Global reservation management

Centralize your booking management in a digital reservation book that will help you improve your client’s experience, optimize your business flow and boost its profitability.

  • Receive online reservations through your own commission-free channels
  • Ensure your tables are always filled with our no-show elimination solutions
  • Enjoy a better experience with the optimization and automatic management of your reservations
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Bot.ai

Virtual assistant for phone reservations

Forget all about your telephone with a virtual voice assistant that picks up incoming calls and notes them down in your digital book, completely automatically and error free.

  • Have your own virtual assistant that picks up calls 24/7, in multiple languages
  • Customize the name and the questions required to complete the reservation
  • Redirect demand to other restaurants or time slots with cross-selling
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Payments

Tickets and event management

Facilitate your customers’ payments with an integrated solution that manages tickets, reservations and advance menus for exclusive events and services.

  • Receive online payments for reservations and menus easily and securely
  • Allow customers to select and pay for menus before their visit
  • Control the capacity and event access with a QR code scanner
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Channels

Food apps and phone reservations

Connect your restaurant with the best apps and booking platforms, and automatically manage phone reservations with our bot to attract more customers.

  • Boost your business’s online visibility across multiple online channels
  • Automate phone reservations with the intelligent bot.
  • Offer real-time availability and receive reservations automatically
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OnTheGo

Virtual queue for walk-in customers

Avoid crowding at the door with a virtual waitlist where walk-in customers can sign up with their contact details to be notified when their table is ready, no matter where they are.

  • Notify your customers by SMS when their table is available
  • Don’t lose clients due to wait times and increase your sales
  • Increase table turnover and enhance the customer experience
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CoverManager

Understand and retain your customers

Maintain your own customer database, connected and synchronized in real time with all your businesses and other CoverManager solutions, and visualize reports and results.

  • View customer profiles with consumption, spending, and preference data
  • Access over 100 reports with data and analysis of your customers
  • Create marketing and fidelity strategies based on real data
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3 compelling reasons

Why choose Cover?

Control your business in real time from any device

Manage reservations, events, and payments on a single platform

Loyalize your customers without sharing their data with your competitors

We support you from day one.

Hospitality always by your side 365 days a year.

Our restaurant support team is with you, helping and recommending improvements every day and whenever you need it, via phone or email, so your business can keep growing and gaining value. Available from 10:00 AM to 10:00 PM.

por que elegir cover

Technology HUB inside and out

We integrate with all areas of your business

We know the importance of having good companions on your journey, which is why we have partnered with various technology companies to connect you with all the tools you need in your daily operations.

Your business in your pocket

Manage and control your business from your phone

With the CoverManager app, you and your team will have access to various features to manage reservations and events from any device, anywhere.

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You ask, we answer

Cover is a technology company serving the Hospitality industry with CRM solutions for managing customer experiences and loyalty. This includes reservations, tickets, guest lists, online payments, and channel management. We work with all types of hospitality businesses, from Michelin-starred restaurants and restaurant groups to chain eateries, beach clubs, nightclubs, festivals, and hotel F&B departments.

A CRM for hospitality is a customer database designed to manage relationships with clients in various establishments, such as restaurants, nightclubs, festivals, beach clubs, and hotels. It centralizes data to optimize reservations, entries, payments, and communication, enhancing operational efficiency and customer experience, leading to increased loyalty and satisfaction, which in turn boosts profitability.

Cover operates as an online platform offering solutions tailored for the hospitality industry. Each Cover product focuses on different aspects of customer experience management and loyalty, such as reservations, tickets, guest lists, online payments, and channel management. These products are interconnected to optimize operations, centralize data, and improve the final customer experience, resulting in greater loyalty and profitability.

Absolutely! Our partners range from large international restaurant companies to small family businesses, including Michelin-starred restaurants, franchises, and beach bars. Our solutions adapt to the needs of each business, and we offer various pricing plans to fit perfectly.

Not only will you receive training, but you can also contact us by email or phone whenever you need any help or information. However, you’ll find that CoverManager is an intuitive and accessible tool for everyone.

We offer monthly subscription plans. Since each business has unique characteristics and needs, we don’t provide a proposal until after the demo, which you can request for free and without any obligation.

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